Venue Operations Manager

Closing date: Fri Apr 24th

Location: Hackney Wick

Salary: £30000 - £35000

Contract: Permanent

Sector: Event Management

About this job



Job Title

Venue Operations Manager

Reporting To

Site General Manager

Line Reports

Site Duty Managers

Key Working Relationships

Membership Manager, Engagement & Partnership Manager, Site suppliers and contractors, Site Members, Make Shift Member Management Team

In addition, this role will be expected to work closely with colleagues from across the entire Make Shift Group. 

Job Summary

The lead on the day-to-day site operations of the site including management of suppliers, Member management and upkeep and maintenance of the site’s facilities. 

Duties and Responsibilities

Venue Management

  • Overseeing effective day-to-day management of the site

  • Implementing key procedures and policies on site and ensuring they are followed.

  • Ensuring the projects policies, procedures, health & safety documents, risk assessments and fire safety procedures are maintained and adhered to 

  • Liaising with local police, fire and environmental health organisations

  • Enforcing licencing objectives across multiple traders on site.

  • Working closely with the Membership department on areas such as Member management, Member engagement and Member support

  • Maintaining high standards for Health & Safety

  • Monitoring of cleanliness, security, footfall, music, lighting, temperature, customer behaviour and all other elements contributing to the atmosphere on site

  • Liaising with the commercial team for on boarding/off boarding new Members 

  • Engage in the community by attending events and networking with local start-ups and organizations

  • Leading on repairs, maintenance and updates required to the site.

  • Acting as an ambassador for the site 

  • Ensuring all event operations on site are managed and delivered effectively, including event set up and pack down by the site team.

  • Overseeing and organising all tour groups wishing to visit the site and learn more about it.

  • Organise and Involved in the organisation and facilitation of Monthly Member Town Hall meetings and Quarterly Report Member meetings.

  • ProvideAssist in providing relevant information for reporting purposes (i.e. Quarterly Reports).

Financial Management

  • Oversee the venue operations and facilities budgets

Team Management

  • Ensure that the team are motivated and supported in their work.

  • Carefully plan and manage the capacity and workload of the team.

  • Ensure that the team are given opportunities to grow and develop in line with Make Shift’s learning and development policies. 

  • Work with other managers to ensure departmental objectives and targets are met

  • Recruitment, line management, development and training of team

  • Responsible for ensuring team, processes and services proactively support and champion diversity and inclusion - both internally and externally in services and relationships with customers and stakeholders.


  • Personal License Holder 

  • Emergency First Aid at Work

  • Fire Marshall trained

  • Risk Assessment certificate

  • Health and Safety 

  • SIA badge


  • Competent in large venue and event management

  • Able to run a team rota and communicate effectively verbally and via email.

  • Strong interpersonal management skills, including conflict management

  • Administrative skills including proficiency in Word, Excel and Google Drive

  • Basic building and maintenance certification

  • Proficient in training a team in all aspects of hospitality.


  • 3+ years senior management experience 

  • 1+ years experience managing a large scale venue or project

  • Key supplier and contractor management experience 

  • Experience in recruitment, training and employee development

  • Proven ability in budget management 

For more information about Makeshift's new project Clarnico Quay, please see link below;

Please enquire with CV and supporting statement. 

Register your interest

Register interest with our Hackney Works team who will link you to the employer & partners.

This service is for Hackney residents but if any of the following apply to you then please call 020 8356 5700

  1. You are being housed in Hackney Council temporary accommodation outside the borough.
  2. You have Hackney Council as a corporate parent, i.e. you are or were in care.
  3. Went to Hackney school or college
Register interest now